Refund policy

Final sale and order-issue policy

Effective date: 2026-08-30
Store: SQUISH CRAVE

This policy applies to U.S. orders placed through squishcrave.com. It does not limit any remedy that cannot legally be waived.

Final sale

All purchases are final for change-of-mind reasons. We do not accept returns or exchanges because a customer no longer wants an item, expected a different color or texture, ordered the wrong variation, or changed their mind after ordering.

Do not mail an item to any address without written authorization. Unauthorized packages may not be accepted or credited.

Damaged, defective, incorrect, or missing orders

Final sale does not remove remedies that must be provided under applicable law or card-network rules. If an order arrives damaged, defective, materially different from what was ordered, or contains the wrong item, contact squishfyp@gmail.com within 14 calendar days after tracking shows delivery. If an order never arrives, contact us promptly after the estimated delivery window has passed. Include:

- the order number;
- a description of the issue;
- clear photos of the item, shipping label, and packaging when relevant; and
- any carrier tracking or delivery information available.

We will review the facts and, when required or approved, provide an appropriate remedy such as a replacement, reshipment, store credit, or refund. We may not require a damaged or incorrect item to be mailed back when photos are sufficient, but we may request additional evidence reasonably needed to investigate the issue.

Cancellations and address changes

Contact squishfyp@gmail.com immediately if an address or order detail is wrong. We cannot guarantee a change or cancellation after fulfillment has started. An address entered incorrectly by the customer may create additional delivery charges or make the order ineligible for replacement unless applicable law requires otherwise.

Refund timing

When a refund is approved, it is issued to the original payment method. Bank or card processing time is outside our control and may take additional business days after Shopify confirms the refund.

Contact

Email: squishfyp@gmail.com
Store: Squish Crave
Customer-service response target: within two business days

If an authorized return is required, we will provide the correct return address and instructions in writing. Do not send products to an address found elsewhere or without authorization.